“The worst broker ever” these words we got to hear from traders regarding their experience with the app while trading.
With the Kotak Neo app beset by tech glitches for the whole day, many investors and traders on Monday took to Twitter to vent their anger. Users said they were unable to place orders or square off positions as the app wasn’t working the whole day.
At 11:40 am on Monday, Kotak Securities took to the micro-blogging site to provide an update. “We’re facing issues with the NSE adapter and NSE orders in Kotak Neo currently. The trades in BSE are working fine. The team is actively working on resolving the issue. We regret the inconvenience caused,” it said.
However, even at 9:15 pm, Kotak Securities responded to a user admitting the glitches continue to persist. The post read “Hello, we are extremely apologetic for this. We completely understand your side and the team is working on this. We are trying to ensure such an instance does not repeat,” it said.
“This must be the first time in Indian Stock Exchange history that a broker was down for the full day. Very bad service” wrote a Twitter user while tagging Kotak Securities on their tweet.
